Privacy Policy

Welcome to The Village Is Back ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, purchase our products, or participate in our programs and online communities.

The Village Is Back is the seller of The Village Legacy Vault and acts as the data controller for the personal information described in this policy. That means we decide what personal data is collected and the purposes for which it is used.

By using our website and services, you agree to the practices described in this Privacy Policy.

We may collect the following information:

Personal Information

• Name
• Email address
• Phone number (if provided)
• Billing information
• Mailing address (when applicable)
• Account login information

Child Information

Parents may voluntarily provide limited information about their children when participating in The Village Is Back programs. Children should only access our services with the knowledge and consent of their parent or legal guardian.

Payment Information

The Village Is Back is the seller and merchant of record for all orders on this site. Payments are processed on our behalf by Stripe, Inc., which collects and processes your card details directly as a payment processor. We do not store complete credit card or banking information on our servers. See Stripe's privacy notice for details.

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on the website
• Referral sources
• Cookies and similar technologies

We use information to:

• Provide access to your membership
• Process purchases
• Deliver educational content
• Respond to customer support requests
• Improve our website and services
• Send important account updates
• Send newsletters and educational resources (you may unsubscribe at any time)
• Monitor platform safety
• Protect against fraud and unauthorized activity

The Village Is Back is designed to serve families. Children under the applicable age required by law should only participate through an account created and managed by a parent or legal guardian.

Parents remain responsible for supervising their child's participation within our community. We do not knowingly collect personal information directly from children without appropriate parental involvement.

To help maintain a safe and positive environment:

• Parent accounts supervise child participation.
• Community activity may be monitored.
• Messages and content may be reviewed for safety and policy compliance.
• We reserve the right to remove content or suspend accounts that violate our Community Standards.

We use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyze website traffic
• Enhance user experience

You may disable cookies through your browser settings, although some features may not function properly.

We may use trusted third-party providers to operate portions of our services, including:

• Payment processing
• Email communication
• Website analytics
• Community platforms
• Video conferencing
• Cloud storage
• Customer support

Each provider maintains its own privacy practices.

Where required by law, we rely on the following legal bases to process your personal information:

• Performance of a contract — creating your account, providing membership access, and delivering purchased content.
• Legitimate interests — securing the platform, preventing fraud and abuse, moderating the community, and improving our services.
• Consent — sending marketing newsletters, using non-essential cookies, and any optional information you choose to share. You may withdraw consent at any time.
• Legal obligation — meeting tax, accounting, and other legal or regulatory requirements.

We do not sell your personal information.

We may share information with the following categories of recipients:

• Payment processor — Stripe, Inc., which processes card payments, subscription billing, and invoicing for all our orders.
• Service providers and subprocessors — hosting, database, email, analytics, community, and customer support platforms acting on our instructions.
• Professional advisers — legal and accounting advisers where necessary.
• Authorities — where required by law, to protect the safety of our users, or to enforce our Terms of Service.

We keep your personal information only as long as needed for the purposes described above:

• Account and profile data — for the life of your account and up to 24 months after it is closed, unless you request earlier deletion.
• Lesson progress, journals, and child records — for the life of your account, then deleted or anonymised within 12 months of closure.
• Support correspondence — up to 24 months after the request is resolved.
• Billing and transaction records — retained by us and by Stripe for up to 7 years to meet tax and accounting obligations.
• Website analytics and log data — up to 14 months, then deleted or aggregated.

When information is no longer needed, it is deleted or anonymised.

We use reasonable administrative, technical, and organizational safeguards designed to help protect your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw marketing consent
• Request a copy of your data

To exercise these rights, please contact us using the information below.

You may cancel your membership at any time according to your subscription terms. We reserve the right to suspend or terminate accounts that violate our policies or Community Standards.

We may update this Privacy Policy from time to time. When changes are made, the revised Effective Date will be updated at the top of this page. Your continued use of our services constitutes acceptance of the revised policy.